uubd5 Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how uubd5 collects, stores, and protects your data.
Introduction and Commitment
Last Updated: January 2026
uubd5 is a safe and reliable online gaming platform for players in Bangladesh. We always give your personal information the highest level of privacy protection. This privacy policy explains what types of information we collect, how we use it, and what steps we take to keep your information secure.
By using our platform, you are considered to have agreed to this privacy policy. We therefore ask that you read this policy carefully. If you have any questions, please contact us via our 24/7 live chat support.
What Information Is Collected
uubd5 collects various types of information as listed below in order to provide you with services. There is a specific reason for collecting each piece of information, and we do not collect any extra or unnecessary information.
Personal Identity Information
At the time of account registration, we collect your name, date of birth, email address, and mobile number. This information is required for age verification and account management.
Identity Verification Information
As part of the KYC process, we may collect your national ID card or passport details and proof of address. This is essential to ensure financial security.
Financial Transaction Information
Deposit and withdrawal details, payment method information (bKash, Nagad, Rocket, Upay numbers), and transaction history are stored. We do not store full financial card or bank account numbers.
Technical Information
Your device type, operating system, browser version, IP address, and cookie information are collected. This information is used to improve the security and performance of the platform.
Gaming Activity Information
Your game play history, bet amounts, win and loss records, and time spent on the platform are stored. This information is necessary to ensure responsible gaming.
Communication Information
When you contact us via live chat, email, or any other channel, your messages and request details are stored. This helps improve service quality and resolve issues.
How Information Is Used
The information you provide is used only for specific purposes. uubd5 never uses your information for unnecessary or unethical purposes.
Sharing Information with Third Parties
uubd5 does not sell or rent your personal information. However, limited information may be shared in specific circumstances.
Service Providers
Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, Upay), game providers, and technology infrastructure providers. These organisations operate under strict confidentiality agreements.
Legal Authorities
In cases of a court order, a request from a government regulatory body, or any other legal obligation, necessary information may be provided to the relevant authority.
Fraud Prevention
Verification-related information may be shared with relevant authorities to prevent financial fraud or other illegal activity. This is essential for your financial security.
Business Restructuring
In the event of a merger, acquisition, or other business change, your information may be transferred. However, this privacy policy will continue to apply in such cases, and you will be informed in advance.
Cookies and Tracking Technologies
uubd5 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and ensure the platform works correctly. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to understand how you use the platform. The information gathered helps improve service quality. These cookies can be disabled.
Preference Cookies
These cookies are used to remember your language preferences, display settings, and other personalised choices, so you do not have to reconfigure your settings each time you log in.
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
Data Security Measures
uubd5 has adopted industry-standard technical and organisational measures to keep your personal information secure.
Encryption Technology
All your information is protected through SSL (Secure Sockets Layer) encryption technology. Encryption is used both during data transfer and during storage.
Access Controls
Only authorised staff may access your information when there is a legitimate reason to do so. A record of every access is kept and regularly audited.
Secure Data Centres
Your information is stored in secure data centres with both physical and digital security measures in place. Regular backups ensure there is no risk of data loss.
Regular Security Audits
Our systems undergo regular security reviews. When a security vulnerability is identified, immediate action is taken and users are notified if necessary.
Data Retention Period
uubd5 does not store your information indefinitely. There is a specific retention policy for each type of information.
Account Information
Information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations.
Transaction Records
Financial transaction records are retained for the period required by law. This also helps in resolving financial disputes.
Communication Records
Customer support communication records are retained for a limited period for the purpose of service quality review and training.
Your Rights
As a user of uubd5, you have the following rights with respect to your personal information.
Right to Access
You may request at any time to know and view what information we hold about you. We will provide this information to you within a set timeframe.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected or updated. Ensuring accurate information is our shared responsibility.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for marketing or other purposes. You can opt out of marketing emails at any time.
To exercise any of the rights listed above, please contact us via live chat or email. We will respond to your request as soon as possible.
Protection of Minors
uubd5 is a 21+ platform. We do not under any circumstances permit registration or use of services by anyone under the age of 21.
Collection of Minors' Information Is Prohibited
We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration, and an additional verification process is followed in cases of doubt. If information from a minor has been collected inadvertently and we are informed of this, we will immediately close that account and delete all related information.
Policy Changes and Updates
uubd5 may review and update this privacy policy from time to time. We will notify you appropriately of any significant changes.
Change Notifications
If there are significant changes to the privacy policy, we will send you a notification by email and announce it clearly on the platform. The date of any change will always be shown at the top of the page.
Your Consent
Continued use of the platform after an update will be considered acceptance of the new policy. If you do not agree with the new policy, you may request that your account be closed.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us. Our privacy team is always ready to respond to your requests.
Privacy-Related Contact
Please contact us for any requests or questions regarding the privacy policy.
Support hours: 7 days a week, 24 hours a day (BST)